2. REFUND AND RETURN POLICY

Last updated: 3 August 2026

Your right to withdraw — 14 days

If you are buying as a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, without giving any reason.

The withdrawal period expires 14 days after the day you, or someone you nominate, takes physical possession of the goods.

To exercise this right, tell us clearly before the 14 days are up. Email info@varasiestade.com with your order number, or use the form at the end of this policy. Sending the notice before the deadline is enough — you do not need to have returned the item by then.

After telling us, you have a further 14 days to send the goods back.

Refunds

We refund the full amount you paid, including the standard delivery cost, within 14 days of receiving the returned goods, or of receiving proof you have sent them, whichever is earlier.

If you chose a delivery method more expensive than our cheapest standard option, we refund the cheapest standard rate.

Refunds are issued to the payment method you originally used. There is no charge for this.

Condition of returned goods

Goods must be returned in a condition allowing resale — unworn, unwashed, with tags attached.

You may handle and try on an item as you would in a shop. If an item is returned showing use beyond that, we may reduce the refund to reflect the loss in value.

Who pays for return shipping

You pay the cost of returning goods, unless the item was faulty, damaged, or not what you ordered — in which case we cover it.

Pack items so they arrive undamaged. Until we receive the return, it remains your responsibility, so we recommend a tracked service.

Faulty or incorrect items

If your order arrives faulty, damaged, or is not what you ordered, contact us at info@varasiestade.com within a reasonable period of noticing. We will arrange repair, replacement, or refund at no cost to you, and we cover return postage.

This is separate from, and in addition to, the 14-day withdrawal right.

Legal guarantee of conformity

Under EU law, goods must be as described and of the quality you can reasonably expect. If a defect appears within two years of delivery, you are entitled to have it repaired or replaced, or to a price reduction or refund where that is not possible.

Normal wear from use is not a defect.

Exceptions

The right of withdrawal does not apply to goods made to your specification or clearly personalised.

Model withdrawal form

You do not have to use this form, but you may.

To: Virszeme, SIA, Melnsila iela 10, Rīga, LV-1083, Latvia — info@varasiestade.com

I hereby give notice that I withdraw from my contract of sale for the
following goods:

Order number:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date: