Refund policy

Effective Date: November 25, 2024

​Welcome to VARA! We want your shopping experience to be enjoyable, and our Refunds and Returns Policy is designed to be fair and transparent. Please take a moment to read through our policy:

​

1. Returns Eligibility

1.1 Wrong Item Received or Defective Product:

  • If you receive the wrong item or a defective product, we will happily provide a full refund or exchange.

1.2 Change of Mind:

  • If you simply change your mind, we accept returns within 14 days of receiving your order. Products must be in their original condition, with tags attached.

2. How to Initiate a Return

2.1 Contact Us:

  • To initiate a return, please contact our customer support at info@varasiestade.com with your order number and details of the issue , or fill in the return for below.

2.2 Authorization:

  • Wait for our confirmation and instructions before sending the product back.

3. Return Shipping

3.1 Cost Responsibility:

  • Customers are responsible for return shipping costs unless the return is due to a wrong item or a defect.

3.2 Packaging:

  • Please ensure the product is well-packaged to prevent damage during return transit.

4. Refund Process

4.1 Inspection:

  • Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.

4.2 Refund Issuance:

  • Refunds will be processed within 7 business days of receiving the returned item. You will be notified via email once the refund is issued.

5. Exclusions

5.1 Final Sale Items:

  • Items marked as "Final Sale" cannot be returned or exchanged.

6. Customer Support

6.1 Contact Information:

  • If you have any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support at info@varasiestade.com.

7. Fair and Friendly

7.1 Commitment:

  • VARA is committed to providing fair and friendly customer service. If you encounter any issues, please reach out, and we will do our best to find a satisfactory solution.

​By shopping with VARA, you agree to abide by the terms outlined in this Refunds and Returns Policy. We appreciate your understanding and support. Happy shopping!